RESERVATIONS & DEPOSITS: We take reservations up to 12 months in advance, guaranteed by a deposit of 50% of the total stay or one night’s stay, whichever is greater. Payment for the remaining reservation balance is due at time of check-in with the credit card provided. Reservations are considered final on day of check in and will be charged entire balance. If guest is checking in after office hours, the credit card on file will be charged the remaining balance regardless of guest’s physical presence and registration paperwork must be signed the following morning when the office opens. (Please note: When booking a packaged getaway the deposit is based on the package value plus tax.) Deposit is subject to cancellation terms of reservation. In addition to full payment of reservation, guests who pay solely in cash at check-in may be required to provide a valid credit card or deposit of $200 cash to be kept on file for the duration of the stay to cover incidentals, expenses, or fees. The cash deposit will be refunded at check out, minus any incidentals, outstanding expenses, or fees. The Landing reserves the right to inform a guest that they must vacate the property, or reject a reservation and immediately notify guest of such, if it is determined that the nature of their stay or reservation is harmful to the business or poses a risk of any kind. Responsible person in charge of reservation must be at least 25 years old, must be present at check in, and may be asked to provide official ID as proof of age.
CANCELLATION of RESERVATION: Made a reservation and now you can’t keep it? Things happen and we will try to work with you to make the cancellation as easy and fair as possible for both parties. Your deposit is processed at the time the booking and is used to guarantee your reservation. Reservations are guaranteed upon receipt of the deposit and a copy of your booking folio will be emailed to you. We will honor your reservation by not offering your Dates / Suite / Cabin / Villas to anyone else. Cutoff is 30 days before arrival in order to receive refund of deposit. At 30 days from arrival date (apply 60 days for entire property rentals), the reservation becomes final. The remaining balance is due day of check in, upon arrival or at normal time of check in should guest arrive after office closes, charged to the credit card on file. No-show or cancellation after 30 day cutoff is forfeiture of deposit. There is no refund for unused accommodations due to no-show, late arrival, or early departure. No refunds or rescheduling of stay are allowed after check-in. No refunds are allowed after check-in for bad weather, illness, plan changes, etc. Since our reservation and cancellation policies must be more restrictive than a large hotel, we recommend you purchase traveler’s insurance to protect your vacation. Flight delays, illness, and emergencies should be considered possibilities, and unfortunately, The Landing cannot be held financially responsible. A cancellation is very disappointing to both the guests who have decided to cancel and the owners of The Landing. In most instances, we will have turned away other guests who would have reserved for your dates.
**Requests for refunds 180+ days after date of payment requires the customer to pay credit card refund fees (2.9-4.4% depending on type of card and domestic/international card status. Requests for refund within 180 are much simpler to process and do not cost our customers anything.
BOOKING WITHIN 30 DAYS: At 30 days (or less) from arrival date, the reservation is considered final. A 50% deposit is due at time of booking with a credit card and is non-refundable, with the remaining balance due upon check in. Cancellation of reservation is subject to cancellation terms outlined above.
NO-SHOWS: If a guest cannot make their scheduled arrival date but intends to use the remainder of their scheduled stay, please contact Front Desk staff immediately to inform them of your actual arrival date. Guests are still responsible for the lodging night(s) that are reserved but not used. If a guest does not arrive on the scheduled reservation arrival date, and no contact is made with Front Desk staff to inform them of a reservation adjustment, the entire reservation will be cancelled, the full balance will be charged, and the unit could be re-opened for rental to another party.
CHECK-IN: Check-in is between 4 pm – 6 pm daily. Inquire about early check-in availability as it is usually feasible. Later check-in is absolutely available by appointment and through prior coordination. Please plan accordingly, provide updates when/if available, and inform Front Desk staff at 970.820.0118 as soon as you are made aware of your late check-in situation so that arrangements can be made.
CHECK-OUT: Check-out is 11 am daily. If you will be leaving before Front Desk staff opens, no further action is needed. Unless other arrangements have been made prior to your departure, any outstanding or remaining balances or fees assigned to your room(s) will be charged to the credit card provided to us at check-in. Late check-out must be requested, is subject to availability, and is subject to an additional fee.
OFFICE HOURS: 8:30 am – 6 pm daily, all year round, our Front Desk staff will be available to assist you.
AFTER HOURS: Staff is available to assist you in an emergency or matters of urgency 24 hours a day. Please call 970.820.0118 if an urgent situation arises.
SEASONALITY: Low season rates are roughly in effect from November – mid May. High season rates are in effect from mid May – October. Higher rates may be in effect during Thanksgiving and Christmas Weeks, or near holidays.
OCCUPANCY: 1) Our lodge suites are beautiful two-person occupancy rooms, designed for romance and relaxation. Children under the age of 18 are not allowed overnight in the lodge suites. Visitors are not allowed in the Lodge after 8 pm, which also begins Lodge quiet hours. 2) Our cabins and villas are very family friendly, with maximum occupancy up to SIX PEOPLE through the use of a pull out couch. Standard cabin and villa rates are based on FOUR PEOPLE, with an extra charge of $15 per night for additional guests age 14 and over. All guests at The Landing must have a bed (see Houskeeping section of Terms and Conditions regarding additional bedding requests) and bedding is not to be placed on the floor for use. Undeclared overnight guests will be charged $50/person per night. These rules are strictly enforced.
CHILDREN: Children of all ages are welcome in our cabins and villas. The lodge suites are reserved for guests 18 years of age and older. Children 13 and under stay free at The Landing. A responsible adult must supervise children and visiting children at ALL times on the property. The adult must be mindful of river currents and always provide direct supervision of children while at The Landing. Please respect the privacy of other guests and help to preserve our peaceful retreat setting. Children should avoid loud activity near other cabins/villas and beneath the lodge suites, and should not throw rocks, sticks, or debris into the river or pond, and should not climb on the rock walls.
ADA ACCESSIBILITY: Common areas (lobby, lobby deck, foyer restroom, and riverfront) have been made accessible to those with physical challenges or disability. The River Bend Villa floor has been built as ADA-accessible. River Bend Villa is assigned at the sole discretion of The Landing staff, with priority going to those with need of an ADA-accessible unit.
SMOKING: Except in the single designated and authorized smoking area, all buildings, patios, decks, balconies, gazebo areas, and outdoor space at The Landing are smoke-free (to include but not limited to: cigarette, cigar, marijuana, and incense smoke). Smoking shall only be allowed in this designated outdoor smoking area. This designated area will be explained by Front Desk staff at check-in and will be marked with a butt receptacle. If smoke or signs of smoking is detected or reported in any unauthorized smoking areas that guests have occupied, the areas will be professionally cleaned and deodorized and an additional fee of $300 per guest room and $400 per common area will be billed to the guest’s credit card on file. Guests found violating this smoking policy will be asked to vacate with no refund. Please don’t violate our smoking policy — it gets uncomfortable for everyone and we hate to ask anyone to leave!
ROOM KEYS: We do not use traditional keys at The Landing. Rather, our innovative guest room doors lock with individual codes for maximum security and personalized service.
At check in: The guest in charge of the reservation will determine a four-digit code, which will be recorded with Front Desk staff. This code will be assigned to the guest room for the duration of the stay as their own personalized key code. In the situation that a guest forgets their personal key code and becomes locked out, several security questions will be asked and answered correctly for verification purposes in order to regain access to the room. Exterior doors can be opened with a master override remote code that is in the possession of only management, which ensures safety, security, and guest privacy.
MASSAGE THERAPY: The Landing is dedicated to guest relaxation and the overall enjoyment of our mountain retreat. On-site massage by one of our skilled therapists can help achieve this. It is recommended that you reserve a session with a therapist at least two weeks prior to your stay. In order to be fair to our massage practitioners, all treatments booked either a la carte or in a package, must be canceled with 48 hours notice or a cancellation fee will apply in the amount of the entire session cost.
PARKING: You will register your vehicle with Front Desk staff at check-in. The rental of a cabin, villa, or lodge suite includes one guaranteed parking space, and each cabin or villa has an assigned parking place nearby. While parking can be limited at The Landing, space often allows for two parking spots per cabin, villa, or lodge suite rental. However, accommodation of two vehicles cannot be guaranteed and priority will go to paying guests. Visitors and short-term guests must park in the upper parking lot. Non-registered vehicles are subject to towing. We MAY be able to accommodate small RV’s on the property – please check with Front Desk staff prior to making your reservation. No parking on grass allowed.
FREE SHUTTLE SERVICE: Traffic congestion during the high-season months can often create an issue. The town of Estes Park provides free shuttle service during the high season to assist visitors who wish to travel around Estes Park. The shuttle provides more than 50 scheduled stops throughout the town and National Park. The shuttle runs from late June through early September, 8 am – 10 pm. Front Desk staff can provide a shuttle schedule and map upon your request. The Brown Route services the Landing, with a shuttle stop within a three-minute walk.
HOUSEKEEPING: We do not build-in a cost for supplemental post check out cleaning. However, a supplemental cleaning and/or laundry fee will be charged for excessively soiled suites, cabins, and villas. A reasonably soiled cabin or villa takes 2 man-hours to clean and anything over this will be charged to the credit card on file as an excessive housekeeping cost/cleaning fee. A reasonably soiled lodge suite takes 1 man-hour to clean and anything over this will be charged to the credit card on file. A supplemental cleaning fee will be charged for any excessive soiling over these at the rate of $25/hour per housekeeper. Additionally, guests may be asked to pay a cleaning fee should they depart early and wish to open their unit up for re-rent. The price for our cabins and villas includes additional bedding for one pull out sleeper couch. Any additional bedding requests will be assessed a fee of $15 per bedding set to cover laundering costs. Excessively soiled linens will be assessed a professional cleaning fe, and no linens are to be placed on the floor for use.
The Landing reserves the explicit right to conduct periodic health and welfare inspections of their units.
Lodge: Daily tidying services include making the bed (sheets are changed every 3-4 nights), providing fresh towels (if left on the floor), replenishing toiletries, and emptying trash. Housekeeping is available only for a limited time each day. If the “Do Not Disturb” sign has been placed on the exterior door of a lodge suite, housekeeping will not enter to clean. Any suites still exhibiting the “Do Not Disturb” sign at noon will not be serviced that day. If no sign is present, housekeeping will enter. Fresh towels and resupply of complimentary items can be retrieved from Front Desk staff during office hours.
Cabins & Villas: Every 3-4 days, cabins and villas will receive a sheet change, fresh towels, replenished toiletries, and emptying trash. If you need a towel exchange, additional paper products, or bathroom amenities prior to the scheduled date of housekeeping, please stop by or contact Front Desk staff. Housekeeping is available only for a limited time each day.
NOISE/LIGHT CONSIDERATIONS: The Landing is located along a peaceful section of the Big Thompson River where neighbors collectively strive to minimize artificial lighting, allowing for a magnificent night sky display. Guests should do their best to use outdoor light discipline after sunset. Walkways, entryways, and waterfront will be lit for safety purposes. Quiet hours (> 50 db.) at The Landing property are from 10pm – 8am out of respect for other guests and our neighbors. Specifically, Lodge quiet hours are from 8pm-8am. Quiet hours are strictly enforced. Peace and quiet around the fire pit will be strictly enforced, and the fire must be turned off no later than 10pm.
SECURITY CAMERA USE: The Landing uses security cameras with live feed to management staff and/or recorded footage in several common locations on the property to provide for guest safety and security. Absolutely no security cameras are placed within private guest rooms.
BOARDING PASS PRINTING: Front Desk staff can print boarding passes for you during posted office hours. Please provide them with necessary flight information, as guests will not have direct access to the computer. If traveling with a personal laptop, it can be brought to the lobby and plugged into an off-line printer using a standard USB cord provided by Front Desk staff.
UNEVEN TERRAIN: Uneven terrain, gravel surfaces, and steep areas do exist at The Landing due to our location in the rugged Rocky Mountains of Colorado. Guests should wear proper footwear, watch their footing, and be aware of terrain surrounding them at all times. Please do not deviate from authorized roadways and sidewalks.
IN-ROOM PHONES: Local landline phones are not provided in guest rooms due to our good cellular coverage location. A phone is located in the Lodge for complimentary domestic calls during office hours, but prepaid phone cards should be used for any necessary international calls.
CELLULAR COVERAGE: We have consistent and reliable coverage from several major cellular network providers, Verizon Wireless, AT&T, and T-Mobile. Other providers do not service Estes Park’s remote mountain location well.
WAKE-UP CALLS: Please utilize your easy-to-use bedside alarm clock for wake up reminders. Front Desk does not provide this service to guest rooms.
DAMAGES: Damages found in your room(s) during your stay or upon departure will be assessed accordingly and billed at replacement cost — to include shipping, ordering cost, and designer fees. Additionally, guests will be required to pay for lost revenue should management determine, at their sole discretion, that said room(s) cannot be rented to other parties until the damage is repaired or damaged items are replaced.
ANIMALS: Unfortunately, we do not accommodate pets, but are able to recommend lodging in the immediate area that does. A $135 fine per day and a $200 deep cleaning fee at departure will be issued if a pet is found in your room(s), or evidence/signs of a pet presence has been discovered in your room(s). Reports to staff of a pet(s) in room(s) warrant an immediate inspection by staff. Guests found in violation of this pet policy may be told to vacate their room(s) and the property with no refund of reservation payment(s). Service Animals are welcome at The Landing. A service animal is an animal that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. However, we do not accommodate Emotional Support, Therapy, or Comfort Animals (under the ADA Title II & Title III they are not considered Service Animals).
WATER SAFETY: The Landing is a riverfront property; therefore all guests must take precaution and extreme care around the water. The Landing is not responsible for water injuries incurred by occupants or guests of occupants. Guests must be aware of the extreme dangers of water, be responsible, and adhere to all water safety precautions. Our courtesy riverfront railing provides a certain safety barrier along much of the waterfront, but this railing does not mitigate guests’ own responsibility to practice extreme caution around the water. There are two breeches in the riverfront railing on either end of the property, which intentionally allow for human and animal river access. Please be mindful!
BICYCLES: Bicycles are not allowed in the cabins or suites, but may be secured on the patios of our cabins or secured by Front Desk staff in our locked storage room. Bicycles can be accessed during office hours only. A minimum cleaning fee of $100 will be issued if a bicycle or evidence of a bicycle is discovered in your cabin or suite.
FISHING: You are welcome to fish our private stretch of the Big Thompson River bordering the property. This stretch of the river will be catch and release only. A valid Colorado fishing license is required for this activity, which can be purchased at several businesses in the local area. Front Desk staff can direct you to a local license vendor, or coordinate a package excursion with a local fishing guide company.
CANDLES & FIRE: NO real flame candles may be used by guests while on the property. This includes all outdoor and all indoor locations. Flameless candles may be brought in and used. Guests found violating this policy may be asked to vacate with no refund. The Estes Valley will occasionally experience very dry conditions that result in fire bans issued by authorities. Guests will be notified immediately of such fire bans via posted signage. When fire bans are in effect, guests must use the provided smoking receptacles for butts and any type of outdoor fire (other than our provided gas fire pit) may result in tickets and fines up to $1,000 from law enforcement. Posted signage pertaining to fire pit use must be adhered to.
FORGOTTEN ITEMS: Front Desk staff will maintain a log and secure all items found and turned in for up to 2 weeks past the date that the item(s) was turned in. Guests can contact Front Desk staff to identify and claim items. Items will be shipped and billed via UPS or USPS to the credit card on file.
GUEST USE ITEMS: The Landing has many items available for the personal use of our guests – bathrobes, towels, utensils, kitchenette supplies, etc. These items must remain on the property at all times, to be left in your room, or turned in at check-out. Staff, prior to guest check-in, completes inventory of items. Any missing items will be charged replacement cost to the credit card provided by guest at check-in. Please report any broken or damaged items to front desk staff.